About Us
Proven Expertise
Who We Are
We are Dr. Felicity Baker and Dr. Jo Burrell, experienced clinical psychologists, chartered coaching psychologists, and proud members of the Health and Care Professions Council.
🌟 Decades of Expertise
With decades of experience, we’ve partnered with hundreds of businesses across the globe to enhance employee mental health, resilience, and wellbeing. Our work is grounded in academic excellence, with a proven record of published research that informs everything we do.
💡 What Drives Us?
Our mission is simple: to deliver high-impact, evidence-based, and supportive interventions that empower organisations to achieve real, measurable change. Our unique work with HR professionals is central to employee and organisational resilience. Whether it’s building resilience, improving mental health, or creating a thriving workplace culture, we’re here to guide you every step of the way.
📈 Lasting Results, Every Time
We are as passionate today as we were when we started. Our tailored programs of HR supervision, resilience coaching and Essential Resilience E-learning are designed to lead to sustainable and quantifiable psychological change, helping you and your organisation to thrive.
Empowering HR. Building Resilient Workplaces
At the heart of every successful organisation is a commitment to employee wellbeing—a cornerstone of both individual and organisational resilience. But building a psychologically healthy work environment doesn’t happen overnight; it requires a thoughtful, strategic approach.
📈 Proven Impact
Since 2013, we’ve worked with hundreds of organisations around the world, from the NHS (our spiritual home) to global businesses, delivering interventions that drive measurable outcomes in mental health and wellbeing.
Our approach is:
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Customised – one-size-fits-all doesn’t work for workplace wellbeing.
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Research-led – grounded in clinical expertise and academic rigor.
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Collaborative – we listen, adapt, and co-create with you.
💼 Supporting the Supporters
We know that psychologically healthy workplaces don't happen by chance. They start with empowered people professionals who can hold the wellbeing of entire workforces in their hands. Yet they’re often under immense pressure themselves.
To ensure your people team are thriving, our HR-focused services include:
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HR supervision – confidential, reflective support to build emotional resilience, address complex challenges, facilitate ethical decision-making, manage boundaries and boost confidence.
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Training and coaching – practical, evidence-based programmes to develop resilience across teams and leaders.
We believe HR professionals are the key to unlocking sustainable wellbeing across entire organisations. That’s why we prioritise supporting those who support everyone else.
🏆 Recognised Excellence in HR Wellbeing
Proud winners of the HR Most Influential Thinker Award two years’ running in 2024 and 2025, and Elite X's Prominant HR Leader to Follow 2025, we’re recognised leaders in the field of workplace mental health and resilience. Our work empowers HR teams and organisations like yours to embed wellbeing at the heart of their culture.
Let’s Build Resilience Together
If you’re ready to grow resilience across your organisation - support your HR team, strengthen your workplace culture, and create lasting psychological wellbeing, we’d love to help.
Let’s talk.
We've Got Your Back
"Thank you for everything you do. Your insights into the challenges facing HR and the crisis of wellbeing have really resonated with me; I can see myself and others I've worked with in your posts. You are providing me with new tools in my toolbox to provide support and understanding to future teams I may lead.
Well done, and it's great to feel "seen!.”
Kyle Hunt, CPHR, Winnipeg Airport Authority
Our Values
Evidence-based solutions
Our unique scientific approach draws on the latest research literature to create evidence-based and credible solutions. We only offer what is proven to be effective.
Human approach
Our human, needs-led model allows us to work collaboratively and inclusively with all our clients, whether they are organisations, teams or individuals.
Sustainability
We prioritise resourceful approaches to building wellbeing and resilience that develop lasting capacity and create sustainable long-term change.
Clinical expertise
Our solid grounding in ethical clinical practice and decades of healthcare experience ensures our services are safe, supportive and effective.
Psychological change
Our wellbeing solutions provide practical, skills-based and impactful tools that ensure positive psychological change.
We came into the workplace wellbeing and resilience space from long established professional backgrounds in clinical and research practice and our values reflect this.
How we started
Our journey began in the heart of the NHS, where we dedicated ourselves to supporting people experiencing mental health challenges. Working on the frontlines of psychological care was a privilege that shaped us deeply. It gave us not only clinical expertise, but also a strong sense of purpose: to improve lives through meaningful psychological change.
Over time, we began to see a wider need. Beyond the clinic, stress, burnout, and other mental health struggles were taking a serious toll in workplaces everywhere—yet many organisations lacked the tools or understanding to respond effectively. It became clear to us that psychological expertise had to be part of the conversation in the world of work, especially in HR, where the potential to influence wellbeing at scale was huge.
So in 2013, we founded Ultimate Resilience to bring evidence-based psychological knowledge into the workplace. Since then, we've worked closely with HR teams, leaders, and employees to co-create practical, tailored solutions that improve wellbeing, boost resilience, and create healthier workplace cultures.
Our work is grounded in science, built on decades of combined clinical experience, and informed by a deep understanding of organisational life. Along the way, we’ve conducted research, published widely, and received awards that reflect the impact of what we do. Most importantly, we’ve seen real results—lasting, positive change in the people and organisations we support.
Dr Felicity Baker, C.Psychol., AFBPsS
CEO & Founder
Where to next?
As our work with HR professionals has deepened, we’ve come to understand the complex challenges they face—balancing the needs of the organisation with the wellbeing of its people, often without the psychological tools or support they need.
That’s where we come in.
We partner with HR teams to develop and embed evidence-based approaches that make a real difference. Whether it’s supporting policy development, building psychologically informed people practices, or guiding responses to stress, burnout, and absence, we act as a trusted ally—bringing clarity, confidence, and clinical insight to the table.
We know there’s no one-size-fits-all solution. Every organisation is unique, and so are the people within it. That’s why we take a collaborative, customised approach—helping HR teams deliver meaningful change that sticks.
We’re excited about what’s ahead. As more organisations recognise the importance of embedding mental health expertise into their HR function, we’re proud to be helping shape the future of workplace wellbeing—one partnership at a time.
Dr Jo Burrell, C.Psychol., AFBPsS
CEO & Founder
