About Ultimate Resilience
Psychological expertise for HR, People teams and organisations
Who we are
Ultimate Resilience is a team of experienced psychologists, coaches and professional supervisors specialising in workplace mental health, resilience and the wellbeing of HR and People professionals.
Founded in 2013 by clinical and coaching psychologists Dr Felicity Baker and Dr Jo Burrell, we bring psychological expertise and evidence-based practice into the workplace. Today, our wider team works with HR professionals, People teams, leaders and organisations across the UK and internationally.
Our work has a particular focus on HR supervision: professional, confidential and reflective support for people working with the complex human challenges that sit at the heart of HR. Alongside supervision, we provide resilience coaching, training and evidence-based learning designed to strengthen wellbeing and sustainable performance.
Our work is informed by psychological research, more than two decades of clinical and leadership experience, and our ongoing research into HR mental wellbeing.
Supporting the people who support everyone else
HR and People professionals routinely manage complex casework, difficult conversations, organisational change, conflict, ethical dilemmas and the emotional impact of supporting others. Yet many have little independent space to reflect on their own practice or process the impact of the work.
This is why supporting HR professionals has become a central part of our work.
Through professional HR supervision, we provide a confidential and psychologically informed reflective space where HR professionals can step back from day-to-day pressures, think through difficult situations, explore boundaries and ethical dilemmas, and consider the impact their work is having on them.
Our wider work in resilience, coaching and workplace mental health helps organisations build the skills and conditions that support healthier, more sustainable working lives.
Supporting HR and People professionals
"Thank you for everything you do. Your insights into the challenges facing HR and the crisis of wellbeing have really resonated with me; I can see myself and others I've worked with in your posts. You are providing me with new tools in my toolbox to provide support and understanding to future teams I may lead.
Well done, and it's great to feel "seen!.”
Kyle Hunt, CPHR, Winnipeg Airport Authority
Our Values
Evidence-based solutions
Our approach draws on psychological research, established professional practice and our own ongoing evaluation. We use evidence to inform what we do and continue to evaluate the impact of our work.
Human approach
Our human, needs-led model allows us to work collaboratively and inclusively with all our clients, whether they are organisations, teams or individuals.
Sustainability
We prioritise resourceful approaches to building wellbeing and resilience that develop lasting capacity and create sustainable long-term change.
Clinical expertise
Our solid grounding in ethical clinical practice and decades of healthcare experience ensures our services are safe, supportive and effective.
Psychological change
Our wellbeing solutions provide practical, skills-based and impactful tools that ensure positive psychological change.
We came into the workplace wellbeing and resilience space from long established professional backgrounds in clinical and research practice and our values reflect this.
Meet the Ultimate Resilience team
Our team brings together experienced psychologists, coaches and supervisors with expertise in workplace wellbeing, resilience, reflective practice and supporting people through complex and emotionally demanding work. All Ultimate Resilience supervisors are appropriately qualified and trained in our approach to HR supervision. Our Associates work as part of the Ultimate Resilience team, providing one-to-one and team supervision, coaching and other psychological support to our clients.
Dr Felicity Baker
Co-founder | Chartered Clinical & Coaching Psychologist
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Dr Jo Burrell
Co-founder | Chartered Clinical & Coaching Psychologist
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Our Associate Team
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Supporting our work
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How Ultimate Resilience started
Ultimate Resilience was founded in 2013 by Dr Felicity Baker and Dr Jo Burrell, drawing on their backgrounds as clinical psychologists and senior leaders within the NHS.
Their aim was to bring robust psychological knowledge out of traditional clinical settings and into workplaces, giving organisations practical, evidence-based ways to support mental health, wellbeing and resilience.
Over the following decade, Ultimate Resilience worked with organisations across multiple sectors to develop resilience, support workplace mental health and strengthen psychologically healthy ways of working.
Increasingly, our work brought us closer to HR and People professionals themselves. We saw first-hand the complexity and emotional demands of their roles — and the lack of independent professional support available to them.
That experience led to our growing focus on HR mental wellbeing and professional HR supervision, alongside our established work in resilience, coaching and workplace psychology.
Dr Felicity Baker, C.Psychol., AFBPsS
CEO & Founder
Our focus today
Today, our work focuses on supporting the wellbeing, resilience and professional practice of HR and People professionals, alongside helping organisations create healthier and more sustainable ways of working.
Our work has three connected areas:
Professional support for HR and People professionals
Through one-to-one and team HR supervision, we provide confidential, psychologically informed space for reflection. Supervision gives HR professionals the opportunity to think through complex cases and difficult decisions, explore the emotional impact of their work, and develop their professional practice.
Understanding HR mental wellbeing
Our annual HR Mental Wellbeing Survey helps build understanding of the psychological health and working experiences of HR professionals. Through our research and ongoing evaluation of HR supervision, we aim to contribute to the growing evidence about what HR professionals need to remain well and effective in demanding roles.
Building resilience at work
Our resilience coaching, training and learning draw on psychological research and our Skills-Based Model of Personal Resilience. We help individuals, leaders and teams develop practical psychological skills that support wellbeing, resilience and sustainable performance.
Across all of our work, our aim is to translate psychological knowledge into practical support that makes a meaningful difference to people at work.
Dr Jo Burrell, C.Psychol., AFBPsS
CEO & Founder
